FAQs

You only need to bring a swimsuit or bikini; the use of underwear is not permitted. Entry to the Hammam is barefoot, although you may bring pool footwear for use in the changing rooms only. If you wish, you can purchase neoprene slippers at reception for use inside the Hammam.

We provide you with a towel. In the changing rooms, you will find individual lockers secured with a personal code to store your belongings. After your Hammam experience, you can use the showers, which are equipped with shower gel, shampoo, conditioner, a hairdryer, and a straightener.
You will also find self-care products from our El Jardín de Hammam cosmetic line.

We will let you know when your time comes to move to the massage area by easily identifying yourself through the color code of your wristband.

We provide individual lockers so you can store your personal belongings comfortably. Each locker is secured with a 4-digit code that you set yourself, which is required to open it.
In addition, our team will be available at all times to assist you with any issue that may arise. In the event that an item is left behind in our facilities, we will do our best to keep it safe until it is collected; however, Hammam Al Ándalus does not assume legal responsibility for its loss.

The Hammam Al Ándalus Granada is located in the heart of Granada, next to the Plaza Nueva, because of which we recommend arriving by public transport. All buses will let you out at Gran Vía, a mere 5 minutes walk away. There is also a taxi rank at Plaza Nueva, very close to the Hammam. If arriving by car, the nearest car park is located at San Agustín (Plaza de San Agustín, 18001, beside the cathedral).

You can make the reservation in any of the following ways:
Through our website, by phone at +34 958 91 31 25, at the front desk Santa Ana St or via email:  granadareservas@hammamalandalus.com

You can choose from a range of wellness experiences depending on the type of care you are looking for.

All experiences begin with the Water Journey, a free-flow circuit through our thermal baths at different temperatures. From there, you can enhance your experience with different rituals:

Emerge: a traditional Arab bath focused on relaxation through water, silence, and aromas.

Mimma: Arab bath combined with a relaxing massage using essential oils.

Midra: bath, skin cleansing with a Kessa glove, and a relaxing massage.

Specific rituals such as Nafiri, Zahrawi, Jazzar, or Bayyah, focused on body care, facial treatments, or tension release.
In addition, some experiences include products from El Jardín de Hammam, allowing you to extend that sense of well-being beyond your visit.
If you wish, our team will be happy to advise you and help you choose the experience that best suits you.

It is necessary to book in advance since the places are limited. The time in advance varies according to the type of service booked, the day and time chosen and the number of people you are. We recommend you to reserve it 2 or 3 days in advance and extend this time in bank holidays.

If you make the reservation through our website or in advance at reception the payment is made at that time. We recommend both forms of reservation because when you arrive at Hammam, all you will think about is to start enjoying the experience as soon as possible.
On the other hand, if you make the reservation by phone or email we will ask you for a bank card number and its expiration date and you will have the option to pay the day of the reservation in cash or card.

Our modification and cancellation policy is simple. Reservations can be canceled or modified up to 48 hours or more in advance of the agreed date and time, otherwise, the entire amount or the gift card will be lost if you already had it paid or the charge will be made for 100% of the reserved amount.
For groups of 10 or more people, the term of guarantee, cancellation or change will be 5 days before the agreed date.

Yes, you can purchase any of our experiences in the form of a Gift Card.

You can easily buy it through our website. In this case, you will receive an email from which you can download the card in PDF format and print it if you wish. You also have the option to purchase it online and have it delivered to your home or collect it through our Click & Collect service at the Hammam.

If you prefer a more personal experience, you can purchase it directly at the Hammam reception or at our store on Carrera del Darro, where it is presented in a physical format, with a card and envelope.
Gift Cards are valid at the Hammam where they are purchased. They do not display the price of the service or a specific usage date, and their validity will depend on the type of experience or promotion (usually one year or a specific period). All this information will be clearly stated on the card.
Please note that Gift Cards are non-refundable, either in full or in part. In the event of loss of a physical card purchased at reception or in-store, it will not be possible to recover or replace it.

You can contact granadareservas@hammamalandalus.com and check the availability for groups.

The facilities are equipped with an elevator to reach the different floors of the Hammam. Take note that the hot springs have some flight of stairs and if you can go up and down even with the help of your companion, we are convinced that you could enjoy Hammam.

The facilities are cleaned on a daily and continuous basis. The inside of the Hammam is thoroughly cleaned every morning for several hours. The facilities are again cleaned and disinfected in between each session. The thermal spa water is constantly filtered with a filter system. Bromine rather than chlorine is used.

So that your Hammam Experience is what we seek for you, the host that is the person in charge of guiding you and helping you at any time, will always remain within the hammam even if the use is exclusive for a group.
If you want to hire the Hammam exclusively contact granadacomercial@hammamalandalus.com

All our massage therapists are qualified to give you the best attention in your massage time. The only aspect that we cannot guarantee you in advance is the gender of the therapist since it depends on several factors within our organization.

Pregnant women can enjoy Hammam by taking some precautions such as avoiding the steam room and not making a contrast between hot and cold water.
On the other hand, the relaxing massage, performed by our professional massage therapists and subject to certain conditions, is indicated to activate the circulation. However, the traditional kessa is not advised. In any case, we recommend you to enquire the professional who is evaluating you to avoid undesirable situations.

To maintain the privacy of all customers who enjoy Hammam in a given time, the use of devices that make video or photos is not allowed.

The beverages you may enjoy inside the Hammam are El Jardín de Hammam tea and the water available in the relaxation area.
As for food, it is not permitted inside the Hammam unless it is provided by us.

We are sorry, but we do not currently have any nudist sessions. The use of swimwear is obligatory. You may bring your own or purchase on reception.